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MD Evolution – Dialog 4223 Professional

Group Services

The presentation of an incoming call for your group is therefore

carried out just as it would for an individual call presented on your

extension – see the “Operations for Incoming Calls” section.

As a result, you have access to all the same processing services as

you would for your personal calls.

If you do not answer your hunt group call within a typical 30-second

timeframe, it may be presented to a different extension in your group

that is free. The call may also be directed to a third party set or other

overflow group, such as your facility’s attendants. Depending on

the definition for each hunt group, the call may also be re-directed

to a dissuasion message.

If all of your hunt group’s members are busy, a call that is

presented, as the case dictates, may be directed to a third party

set or other overflow group, such as your facility’s attendants.

Alternatively, depending on the definition of each group, the call

may be placed in a call waiting queue to await a member of the

group to be free, or directed to a dissuasion message.

This extension, overflow group or dissuasion message may also be

solicited when your group is closed, unless a specific call forward

for the entire group was defined by the hunt group supervisor (see

details to follow).

In practice, you may be part of several hunt groups. One hunt

group is then established as your primary group, while the others

are considered to be secondary.

Your primary group has a processing priority feature. Therefore,

when there are several different calls presented on the various

groups of which you are a part, those for your primary group will

take precedence.

The calls presented on your secondary groups are also automatically

managed by the system, but without any particular priority.

Notes:

It is your system administrator’s job to define how each

hunt group will operate. It is also the system administrator’s

responsibility to define to which hunt group(s) you will be

assigned, and which one will be your primary group.

Your facility may contain up to 16 hunt groups.

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Aastra Dialog 4225 Vision Betriebsanweisung Seite 83